Shipping policy

At Mydiamonds, we are committed to processing and delivering your order safely and efficiently.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on the destination and shipping method selected at checkout.

Estimated delivery: 3–7 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery address, order size, and available shipping method.

Any applicable free-shipping promotions will be clearly displayed on our website.

4. Tracking Information

When tracking is available, customers will receive tracking information by email after the order has been shipped.

Please allow up to 48 hours for tracking information to become active after shipment.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after processing.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.

6. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and tracking procedures.

If your package is delayed, lost, or marked as delivered but you cannot locate it, please contact us so we can assist you with the appropriate next steps.

For packages marked as delivered, customers may also need to contact the shipping carrier or check with household members, neighbors, or the delivery location.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide:

  • Order number
  • Photos of the damaged package
  • Photos of the damaged product
  • Description of the damage

We will review the situation and work with you toward an appropriate resolution.

8. International Shipping

International shipping may be available for selected destinations.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country unless otherwise stated at checkout.

International delivery times may vary because of customs processing.

9. Shipping Restrictions

Some products may have shipping restrictions depending on the destination or applicable carrier regulations.

If an order cannot be shipped to your location, we will contact you regarding available options.

10. Contact Us

If you have questions about your shipment or delivery, please contact us:

Mydiamonds
Email: info@mydiamondllc.com
Phone: +1 (978) 200-6239

We are happy to assist you with your order.